Frequently Asked Questions
Below are some frequently asked questions; hopefully you can find the answer you are looking for below, if not, please contact us via phone or email – we will answer all your queries and can then add the Q&A to this page to help others in the future.
Location enquiries including delivery/installation/display outlet
Q: Do you deliver your Steel Pergolas, Garden Lattice and Garden Arch Australia wide?
A: We certainly do, all locations Australia wide.
Q: Do you install Australia wide?
A: Yes, we can arrange installation in all locations of Australia, or can simply provide all fixings and attachments, with our detailed drawings and installation instructions included.
Q: Can you provide delivery outside of Australia to any country?
A: Absolutely, we can arrange delivery to nearly any location around the globe.
Q: Can you provide an installation service outside of Australia to any country?
A: The answer is yes, we can arrange installation to most locations around the world, or can simply provide all fixings and attachments, with our detailed drawings and installation instructions included.
Q: Why is your street address not shown in your contact page and where are you located?
A: As nearly all our work is custom designed and manufactured, our address in Melbourne is not listed as our factory is generally not open to the public and does not display set products as such. We also feel it is important that all our clients know, that our personal service, quality control and project delivery are provided at the same high standard, no matter your location.
Q: Do you have a display outlet for your Steel Pergolas, Garden Lattice and Garden Arch?
A: As most of our projects are custom, we do not have a display outlet as such, however, if you would like to view a public project in close proximity to your location, please contact us and we can provide locations/addresses of Gardens of Steel projects that you can visit Australia wide.
Q: What materials and finishes do you provide for your Steel Pergolas, Garden Lattice and Garden Arches?
A: Our projects are generally created using Mild Steel or Galvanised Steel, however we can also incorporate Stainless Steel, Corten Rusting Steel and Aluminium where appropriate. Our products are either a raw rusted steel finish, Galvanised and or powder coated, 2pac spray finished or hand painted, using either a brushed or rolled finish.
Guarantees and Warranties
Q: Do all of your products/projects come with a satisfaction guarantee?
A: Absolutely, we guarantee you will be completely satisfied with your project. If in the unlikelihood that you are not, we will rectify the problem and or provide a suitable solution.
Q: Do all of your products/projects come with a warranty?
A: Of course, Gardens of Steel projects are covered by our 20 year limited warranty for any structural defects/issues deemed not associated with vandalism, or caused due to negligence/damage or by act of god. Full details as per 2019 GOS limited warranty.